Last updated: August 2023

 

At Teliexpress, we want to ensure that you are completely satisfied with your purchase. If you have any questions or concerns about our Refund and Returns Policy, please contact us at hello@teliexpress.com.bd.

 

1. Returns

1.1 Eligibility

You may be eligible to return an item if it meets the following criteria:

 

The item is in its original packaging, including all accessories and manuals.

The item is unused and in the same condition as when you received it.

The item was purchased directly from our website, www.teliexpress.com.bd.

1.2 Return Process

To initiate a return, please follow these steps:

 

Contact our Customer Support team at hello@teliexpress.com.bd within 3 days of receiving your order to request a return authorization Order number.

 

Package the item securely, including the Order number, and ship it to the address provided by our Customer Support team. You are responsible for return shipping costs.

 

Once we receive the returned item and verify its eligibility, we will process your return.

 

1.3 Restocking Fee

We reserve the right to charge a restocking fee if the returned item is not in its original condition, is damaged, or is missing parts or accessories. The restocking fee will be deducted from your refund.

 

2. Refunds

2.1 Refund Method

Refunds will be issued in the original form of payment. Please allow 7 business days for the refund to be processed and appear in your account.

 

2.2 Non-Refundable Items

Certain items are non-refundable, including:

 

Items that are not in their original condition, are damaged, or are missing parts or accessories.

Downloadable software or digital products.

Gift cards or promotional items.

3. Exchanges

We do not offer direct exchanges for items. If you wish to exchange an item, please follow the return process outlined above and place a new order for the item you desire.

 

4. Warranty Returns

If you believe your item is defective and covered under warranty, please refer to our Warranty Policy for instructions on how to make a warranty claim.

 

5. Contact Us

If you have any questions or need assistance with your return, please contact our Customer Support team at [Customer Support Email].

 

6. Changes to this Policy

We reserve the right to make changes to this Refund and Returns Policy at any time. The most current version will be posted on our website, and the date of the latest revision will be indicated.

 

By making a purchase on our website, you acknowledge that you have read and understood this Refund and Returns Policy and agree to its terms and conditions.