Warranty Policy for Teliexpress

Effective Date: 1st September  2023

1. Introduction

Thank you for choosing Teliexpress! We are committed to providing you with high-quality products and services. This Warranty Policy outlines the terms and conditions of our warranty offerings.

2. Warranty Coverage

We offer the following warranty options for our products and services:

Brand Warranty: Brand warranty are warranties provided by the brand/manufacturer of the product. “Teliexpress” does not take any responsibility for after-sales services provided by the brand/manufacturer. Customers will need to approach the brand directly through their authorized service centers to submit the products for repair/replacement under the warranty conditions.

2.1. Product Warranty

Teliexpress offers a “Brand Warranty” limited warranty for eligible products sold on our website. This warranty covers manufacturing defects and malfunctions under normal usage conditions.
Warranty coverage may vary by product, so please refer to the product-specific warranty information provided on the product page.
This warranty is valid from the date of purchase, as indicated on the sales receipt or order confirmation.

2.2. Service Warranty

Teliexpress provides warranties for specific services offered on our website. The terms and duration of these warranties will be detailed in the service description.
Warranty coverage for services may include guarantees of satisfactory performance or other service-specific commitments.
3. Warranty Exclusions

Our warranty does not cover the following:

Damage resulting from misuse, abuse, neglect, or improper handling of products or services.
Any modifications or alterations made to the product or service by the customer or a third party.
Normal wear and tear.
Cosmetic damage that does not affect the functionality of the product.
Incidental or consequential damages.
4. Warranty Claims

To make a warranty claim, please follow these steps:

Contact our customer support team at [insert contact details] to initiate a warranty claim.
Provide proof of purchase, including the order number and purchase date.
Follow any additional instructions provided by our customer support team.
5. Resolution of Warranty Claims

Teliexpress will assess the warranty claim and determine whether the issue is covered under warranty.
If the claim is valid, Teliexpress will, at its discretion, repair or replace the product or provide an equivalent service.
Teliexpress reserves the right to request the return of the defective product.
6. Warranty Disclaimer

Teliexpress makes no other warranties, express or implied, including but not limited to the fitness for a particular purpose or merchantability of our products and services.

7. Changes to this Warranty Policy

Teliexpress may update this Warranty Policy from time to time. The most recent version will be posted on our website with the effective date.

8. Contact Information

If you have any questions or concerns regarding our Warranty Policy, please contact us at: hello@teliexpress.com.bd